At Tualé, we use Mercado Pago as a secure and reliable payment gateway. You can pay with:
- Credit cards: Visa, Mastercard, American Express, and Diners Club.
- Debit cards through PSE.
- Bank transfers via PSE.
- Cash payments at authorized Mercado Pago points such as Baloto, Efecty, and bank correspondents.
This way, you can choose the payment method that best suits your needs.
Delivery times may vary depending on your location in Colombia:
- Manizales and Caldas: We generally deliver overnight.
- Main cities nationwide: between 2 and 3 business days.
- Rural or difficult-to-access areas: up to 6 business days.
We work with reliable courier companies to ensure your order arrives safely and as quickly as possible.
We want you to always be happy with your purchase. If for any reason the product did not meet your expectations, you can request an exchange or refund within the first 5 business days after receiving it.
- Return shipping is at the customer's expense.
- The product must be in perfect condition, unused, and in its original packaging.
- Once received and validated, you can exchange it for another product of equal value or receive a voucher to redeem in our online store.
In this way, we take care of both our customers' satisfaction and the sustainability of our artisanal process. 💛